Contact information
Contact Information
- Trade name: Softly.
- Legal owner: SimΓ³n Valencia RodrΓguez, operating as a sole trader.
- Spanish tax identification number (NIF): 46094368E.
- Business and correspondence address: TravesΓa de Cacheiras, n.ΒΊ 87, 1B, Teo, Spain.
- Email: thedreamingcase@gmail.com.
- Customer service: Monday through Friday, normally responding within 1β2 business days, excluding public holidays.
For order questions, include your order number. For warranty or delivery issues, describe what happened and include relevant evidence where practical. Do not send full payment-card details or unnecessary medical information.
Contact us before mailing a product. The correspondence address is not an automatic product-return destination; approved return instructions will identify the correct destination and shipping arrangement.