Shipping Policy

Last updated: October 30, 2026

1. Delivery Area and Shipping Cost

Softly accepts orders for delivery within all 50 United States and Washington, D.C., including Alaska and Hawaii. We do not offer delivery outside this area. U.S. territories and military destinations outside the United States are not included in this delivery area.

Standard shipping is free on every order, with no minimum purchase and no separate handling charge. Any applicable sales tax is shown at checkout. If a particular address cannot be served by our fulfillment partner, we will contact you and refund an order we cannot fulfill; we will not impose an undisclosed shipping surcharge.

2. Processing and Transit Estimates

Orders are normally prepared within 1–3 business days. Processing takes place Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.

After dispatch, estimated transit is up to 7 business days for standard service. A typical order may arrive around 7 business days after purchase, but processing and transit are separate: allow approximately 7–10 business days in total for planning purposes. These are estimates, not guaranteed delivery dates.

Alaska, Hawaii, remote locations, and addresses requiring a different carrier service may take longer. Where a different estimate is known before purchase, we will disclose it before you order. If we learn of a material delay afterward, we will contact you. We will not treat an undisclosed longer estimate as something you accepted in advance.

Orders may be fulfilled by an overseas partner. An overseas dispatch does not mean your parcel is being delivered by a U.S.-based warehouse.

3. Shipment Delays

Weather, carrier disruptions, customs clearance, and peak demand can affect estimates. We will help investigate rather than automatically disclaiming responsibility once a parcel is with the carrier.

If we cannot dispatch within the shipment period promised when you ordered, we will provide a delay notice and the cancellation and refund options required by applicable law. We will request consent to wait where required, and cancel and refund the order if required consent is not obtained. If we cannot fulfill an order, we will notify you and issue a full refund. Required shipment-delay refunds will be initiated within the applicable legal deadline, ordinarily no later than 7 working days after cancellation for the payment methods we accept.

4. Tracking and Separate Parcels

We email tracking information after dispatch. Carrier tracking can take 24–72 hours to show its first update. Creating a label alone does not mean the carrier has received the parcel.

If processing has exceeded the estimate and you have not received a dispatch update, email thedreamingcase@gmail.com. Check your spam folder as well.

Multi-unit orders may arrive in separate parcels, each with its own tracking information. If only part of your order arrives, check the dispatch emails and contact us if the remaining parcel has passed its delivery estimate.

Any complimentary digital e-book is delivered electronically rather than inside the parcel. If you do not receive access, contact us with your order number.

5. Address Errors and Unclaimed Parcels

Please check the delivery address at checkout. Email corrections immediately; we cannot guarantee a change after fulfillment begins.

If you entered an incorrect or incomplete address, we will help investigate. If the parcel is returned and reshipment is possible, we may ask you to pay the actual reasonable reshipping cost, disclosed before you agree. If cancellation and a refund are appropriate, we will explain any lawful, documented, nonrecoverable costs before making a deduction. We do not impose an automatic forfeiture of the whole purchase price.

If an address error was ours, we will correct the issue at no cost to you. Refusing delivery does not itself create a change-of-mind refund right, but does not waive any right you otherwise have.

6. Missing, Lost, or Disputed Deliveries

Contact us if your order is past its delivery estimate, or if tracking has not moved for 10 consecutive business days. You do not have to wait for that period if another problem is apparent.

If an order is confirmed lost in transit, we will offer a free replacement or a full refund. We will not require you to obtain compensation from the carrier yourself as a condition of resolving a loss for which we are responsible.

If tracking says delivered but you cannot locate the parcel, check nearby safe places, household members, building management, and neighbors, then contact us promptly. We may review the address, delivery photograph, carrier location data, and other reasonable evidence. A delivered scan alone does not conclusively establish that the parcel reached the correct address.

If an order was not actually delivered to the correct address, we will resolve it with a replacement or refund as appropriate. Theft occurring after proven correct delivery is assessed separately and is not covered by the manufacturing-defect warranty; any remedy depends on the facts and applicable law.

The 30-day product warranty starting on delivery does not cut off rights relating to a parcel that never arrived. Investigations will be handled within a reasonable time and will not be used to postpone a legally required remedy indefinitely.

7. Damage, Incorrect Items, and Import Charges

Photograph visible parcel damage if practical, keep the packaging if available, and contact us promptly. Covered issues are handled under our Refund & Return Policy and 30-Day Limited Warranty. There is no automatic 48-hour forfeiture of a valid claim.

We do not collect a separate import-handling fee. If a carrier or customs authority unexpectedly requests an import payment, contact us before paying or refusing the parcel so we can check it. We will resolve charges not disclosed before purchase rather than automatically treating them as your responsibility. This does not affect sales tax properly displayed at checkout.

8. Contact

Softly — thedreamingcase@gmail.com.

Customer service: Monday through Friday, normally responding within 1–2 business days, excluding public holidays.